Return Policy

Effective Date: January 1^st 2023

1. Returns

We want you to be completely satisfied with your purchase from Yekof's General Trading LLC. If you're not satisfied for any reason, you can initiate a return within [7] days from the date of delivery.

2. Eligibility

To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging. Items that are damaged, used, or not in their original packaging may not be eligible for a return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at store[at]yekofsimportstt.net / 1-302-803-9501 within [7] days of receiving your order to request a return.
   
   

2. Provide your order number, the item(s) you wish to return, and the reason for the return.
   
   

3. Our customer support team will provide you with a return authorization and instructions on how to proceed.

4. Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). In such cases, we will provide a prepaid shipping label for the return.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] days.
  
  

• If your return is rejected, we will provide an explanation for the decision.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and indicate in your communication that you would like an exchange. We will do our best to accommodate your request, subject to availability.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Neat Palm Fruit

• Red Palm Oil

• Black Seed Oil

• Black Soap

• Liquid Black Soap

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [3] days of receiving your order. We will provide instructions on how to proceed to resolve the issue.

9. Modifications to the Return Policy

Yekof's General Trading LLC reserves the right to modify or update this Return Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting to our website.

For any further questions or clarifications regarding our Return Policy, please contact our customer support team at
Email: support[at]yekofsimportstt.net

Phone: 1-302-803-9501.